This notice describes the Store Policy of ELECTRONIC INVENTORY ONLINE, INC. ("us," "we," or "Company"), the owner and provider of EIO.COM (the "Site"). By visiting the Site and/or placing an order for products and/or services, you ("Customer") are expressly accepting the Store Policy described herein.
I. RESERVATIONS: The Company reserves the right to refuse and/or suspend access and/or service to the Site to anyone for any reason.
II. PRODUCT AVAILABILITY: The availability of any product advertised on the Site is not guaranteed. Merchandise is sold on a first-come first-serve basis.
III. PRICING: Pricing advertised on the Site is subject to change at any time without notice.
IV. COUPON POLICY: Customers may use (1) coupon per order. Coupons cannot be combined with any other discount or promotion. We reserve the right to refuse and/or suspend the use of any coupon at any time without prior notice.
V. FREE SHIPPING: Products advertised with "Free Shipping" will be shipped via the “Ground” shipping method of our choice. Ordering a product advertised with "Free Shipping" with products which are not advertised with "Free Shipping" will result in the removal of shipping charges for the advertised product only. Free shipping is not available for orders shipping outside of the United States.
VI. PAYMENT METHODS: We accept all major credit cards including Visa, MasterCard, American Express and Discover. For payments by Check or Money Order, please allow up to 5 business days from receipt of payment for your order to be processed and shipped. For payments made by Wire Transfer (TT), please allow up to 5 business days from receipt of payment for your order to be processed and shipped (a $15 USD service charge will be applied to all orders paid by Wire Transfer).
VII. ORDERS: Orders are processed and shipped as quickly as possible in the order in which they are received (see HANDLING TIMES). Orders placed outside of normal business hours will be received the following business day.
VIII. CANCELLATIONS: Any order placed on the Site may be cancelled at any time prior to the order being shipped. Orders that have been shipped may not be cancelled and must be returned in accordance with our Returns Policy. Final Sale / Non-cancellable Non-returnable products cannot be cancelled for any reason without prior written consent (see FINAL SALE / NON-CANCELLABLE NON-RETURNABLE). Services, once rendered, cannot be cancelled for any reason.
IX. BACK ORDERS: Back orders will be kept on order unless otherwise specified by the Customer at the time of purchase. Back orders may be cancelled at any time in accordance with our cancellations policy (see CANCELLATIONS).
X. HANDLING TIMES: Orders placed on the Site are subject to our handling times indicated on a per-product basis. Orders containing multiple products are subject to the handling time of the product with the greatest handling time. Some orders cannot be processed within our stated handling time including orders that are out of stock, orders containing products that are oversize / require special handling, or services with a specified start date. Orders placed on the Site using any Expedited or Express method of shipping may be prioritized but are not exempt from our stated handling times. Handling times are provided as an estimate only and are not a guarantee by the Company.
XI. SHIPPING FEES: Shipping fees are non-refundable once the shipping service requested by the customer has been rendered by the shipping company.
XII. SHIPPING SUBSTITUTIONS: When unavailable, we may modify the selected shipping service selected during checkout to an alternative service that is available. Unless otherwise specified, the alternative service will have the same estimated delivery date as the unavailable shipping service.
XIII. DOMESTIC SHIPPING: Unless otherwise specified, all domestic orders placed on the Site include tracking information provided by the shipping company. Orders containing high-value items may require signature confirmation on delivery at our discretion.
XIV. INTERNATIONAL SHIPPING: Unless otherwise specified, all international orders placed on the Site include tracking information provided by the shipping company. Orders containing high-value items may require signature confirmation on delivery at our discretion. International customers ordering from the Site are responsible for all customs duties, taxes or any other fees associated with the delivery of their ordered merchandise.
XV. SHIPMENT REDIRECT: Shipment redirect is available for orders shipped via the "Ground" method of shipping only. The Company reserves the right to refuse any shipping redirect request at our sole discretion. Any charges associated with a shipment redirect request are the sole responsibility of the Customer.
XVI. UNDELIVERABLE ORDERS: Orders that are undeliverable may be returned to the Company at the carrier's discretion. In the event that an order is returned to the company as undeliverable, the Customer may request that the item be reshipped; however, the Customer is responsible for any additional shipping charges or fees. If the Customer cannot be contacted to arrange reshipment or reshipment cannot be arranged, the order will be considered “Returned” and processed in accordance with our Returns Policy.
XVII. FINAL SALE / NON-CANCELLABLE NON-RETURNABLE: Products that are Final Sale / Non-cancellable non-returnable (NCNR) are identified on the product detail page. Any product advertised as Final Sale / NCNR may not be cancelled or returned for any reason without prior written consent.
XVIII. PRODUCT REVIEWS: Product reviews provided by any third-party are available for informational purposes only. Any information provided in such product reviews shall not be construed as fact, guarantee, assurance or opinion of the Company.
XIX. CURRENCY TYPES / EXCHANGE RATES: Prices on the Site are shown and billed in US Dollars (USD). Due to the daily change in currency rates, we will not be held responsible for any conversion / exchange rates or currency amount differences that may affect your purchase of products or services on the Site.
XX. FRAUD: In order to prevent fraud, we reserve the right to obtain further information not provided during the checkout process from the card or account holder to verify that an order placed on the Site is legitimate. We reserve the right to delay, suspend and/or cancel an order if we feel that the order may be fraudulent. However, the Company does not assume any duty to investigate possibly fraudulent transactions other than where required by law.
XXI. PAYMENT DISPUTES: All payment disputes including credit card disputes will be processed in a timely manner by the Company. When disputes are granted in favor of the company, the Customer may be responsible for any processing or legal fees associated with the dispute in order to contribute to expenses incurred, legal or otherwise, in handling the dispute.
XXII. CHANGES TO STORE POLICY: We reserve the right, at any time and without notice, to add, change, update, and/or modify this Store Policy, simply by posting such addition, change, update, and/or modification on the Site without any other notice. Any such addition, change, update and/or modification will be effective immediately upon posting to the Site.